General Manager, HR

This is not a traditional corporate HR role. This leader must bridge the gap between high-level executive strategy and the frontline reality of drivers, warehouse operators, and fulfillment teams.

Here is the ideal candidate profile:

1. The Strategic Blueprint
Workforce Planning & Scalability: Ability to design agile staffing models that account for massive seasonal fluctuations (e.g., peak shipping seasons, holidays) without blowing past labor budgets.

Labor Relations & Compliance: Deep familiarity with regional labor laws, wage and hour regulations, and safety compliance (like OSHA). Experience managing union relationships or maintaining highly successful union-free environments through positive employee relations is critical.

HR Tech Integration: Experience implementing or optimizing modern HR Information Systems (HRIS), Applicant Tracking Systems (ATS), and automated time/attendance tracking software tailored for high-volume workforces.

2. Frontline Operational Excellence
High-Volume, High-Velocity Recruitment: Proven track record of building hyper-efficient talent pipelines for blue-collar, grey-collar, and white-collar roles—minimizing “Time-to-Fill” while keeping acquisition costs low.

Retention & Engagement Strategies: Supply chain industries face notorious turnover rates. This profile requires someone who implements creative retention strategies, from competitive compensation benchmarking and shift-incentive programs to workplace safety initiatives.

Multi-Site HR Management: Experience oversight of HR functions across geographically dispersed locations (e.g., multiple fulfillment hubs, cross-dock facilities, and regional corporate offices).

3. Culture & Leadership DNA
Operational Credibility: This leader isn’t afraid to put on steel-toed boots and a high-vis vest to walk the warehouse floor. They must have the emotional intelligence to connect with floor staff and the corporate presence to influence the C-suite.

Crisis & Safety Leadership: A strong focus on integrating HR with safety protocols. They should treat workplace safety as a core cultural pillar, not just a compliance checkbox.

Change Management Mastery: Supply chain is rapidly evolving with automation and AI. The ideal candidate must be adept at managing the human side of technological shifts, upskilling workers, and restructuring teams smoothly.

Target Background: Look for candidates with 12–15+ years of HR experience, with at least 5+ years in a senior leadership role specifically within logistics, third-party logistics (3PL), manufacturing, e-commerce fulfillment, or retail distribution networks.